Returns & Exchanges

Please refer to our returns and exchanges policy as follows:

  • If you need to return your Cloud 9 Home product for any reason, please contact us at for return instructions.
  • Please note that used Items are not returnable.
  • Returns or exchanges must be made within 30 days of purchase.
  • We do not refund shipping costs.
  • Exchanges are processed and shipped out within 3-7 business days from when we receive the product.

If you are not completely satisfied with the condition of your order upon arrival, again, please contact us immediately at